dmw33 Privacy Policy
This document provides a full description of how your personal information is collected, stored, and kept secure using SSL encryption on the dmw33 platform.
dmw33 ("we", "us", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy document explains what information we collect when you use the dmw33.cam website, why we collect it, and how that information is used and kept secure. If you do not agree with this policy, please refrain from using our platform.
Our service is for users aged 21 and above only. We do not knowingly collect personal information from minors.
1 What Information Is Collected
Various types of information may be collected when you register, log in, or use our services on dmw33. This information is divided into two main categories:
Information provided directly by you
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Documents submitted for identity verification (where applicable)
Information collected automatically
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Referral URL
- Cookie and local storage data
- Gaming activity logs
2 Purpose of Information Use
dmw33 uses your information for the specific purposes listed below. We do not use information for any purpose not stated in this policy:
Service operations
Information is used to create and manage accounts, verify logins, process deposits and withdrawals, and ensure the overall functionality of the platform.
Security and fraud prevention
Information is analysed to detect unusual transactions, prevent multiple accounts, and protect your account from unauthorised access.
Communication and support
Information is used to communicate with you via live chat or email and to send important account notifications.
Service improvement
Anonymised data is used to analyse user experience and continuously improve platform functionality, game selection, and payment methods.
3 Information Storage and Security
dmw33 adopts industry-standard technical and organisational measures to protect your personal information.
Technical security measures
- SSL/TLS Encryption: All data transmission on our website is protected by SSL encryption, which keeps communication between your browser and our servers unreadable to unauthorised parties.
- Password Hashing: Your password is never stored directly; only an encrypted hash is stored.
- Firewall and Access Controls: Our servers are protected by firewalls and only authorised staff have access to data.
- Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
Data retention period
Your information is stored in our systems for as long as your account remains active. After a request to close or delete your account, some information may be retained for as long as necessary to meet relevant legal obligations (such as records of financial transactions), after which it is permanently deleted.
4 Sharing Information with Third Parties
dmw33 does not sell your personal information to third parties. However, limited information sharing may occur in specific circumstances:
Service providers
Only the necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These parties operate under strict confidentiality agreements and may not use the information for any purpose other than the one for which it was provided.
Legal obligations
We may be required to disclose information to comply with a court order, government directive, or applicable law. Any such disclosure will always be limited to the minimum amount necessary within the applicable legal framework.
What we never do
- Your information is never sold to advertisers.
- Information is never shared with unrelated third parties without your consent.
- Game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) receive only the session information necessary to operate the games, not personal identity information.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the dmw33 website to improve your experience.
Essential Cookies
Essential for login sessions, security tokens, and the basic functionality of the platform. These cannot be disabled.
Performance Cookies
Used to analyse which pages users visit most, helping to improve the service. Data is collected in anonymised form.
Preference Cookies
Help remember your language preference, display settings, and other personalised preferences.
6 Your Rights
Every user registered with dmw33 has the following rights regarding their personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your personal information be deleted (except information retained due to legal obligations).
- Right to restrict processing: In certain cases, you may request that the processing of your information be restricted.
- Right to data portability: You may request your information in a structured, commonly used format.
- Right to object: You may object to certain types of information processing.
To exercise these rights, email [email protected] or contact our 24/7 live chat. We will process your request within a reasonable time.
7 Account and Data Deletion
Account closure process
You may request to close your dmw33 account at any time. After the request is received:
- Your account will be deactivated and login access will be removed.
- Any remaining balance will be returned to your registered payment method.
- Your personal information will be deleted in stages; however, records of financial transactions will be retained for a set period due to legal obligations.
Self-exclusion and responsible gaming
If you wish to exclude yourself from the platform temporarily or permanently, detailed guidance is available on our Responsible Gaming page. When self-exclusion is activated, your gaming information will remain on record to keep the restrictions in effect.
8 Payment Information Security
The security of financial information is of the highest importance to us. dmw33 ensures secure payment processing through bKash, Nagad, Rocket, and Upay.
Payment security policy
- All payment transactions are completed through SSL-encrypted channels.
- Never share your mobile banking PIN or OTP with us — dmw33 will never ask for it.
- The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.
- Withdrawals are generally completed within 15 minutes to 2 hours.
- In cases of suspicious transactions, we may contact you to request additional verification.
9 Policy Changes
How updates are handled
dmw33 reserves the right to update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a notification of the changes to your registered email address.
- Notify you of important changes when you log in to the platform.
Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the channels below. Our support team is available 24 hours a day, 7 days a week to assist you.
24/7 live chat — start from the chat icon at the bottom right of the platform.
[email protected] — for privacy-related requests, write "Privacy Request" in the subject line.